Facebook: Having an issue with z post onmy feed that cont...

A Facebook customer review by GetHuman user ~Karen Figy from November 23rd, 2017

Background on ~Karen Figy's case

GetHuman: ~Karen Figy - can you tell our other Facebook customers when your case took place?
~Karen Figy: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
~Karen Figy: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Figy a list of common Facebook problems)
~Karen Figy: "Ads Account Issue" was why I was trying to contact.

~Karen Figy's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Figy: Having an issue with z post onmy feed that continues as I can not block users. I want it OFF my feed. And to do that I need to speak to a HUMAN BEING!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Karen Figy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Figy: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Karen Figy: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Karen Figy: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Figy taken from his Facebook customer service problem that occurred on November 21st, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Karen Figy's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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