facebook has got to pick up their feet!*THIS IS...
A Facebook customer review by GetHuman user ~Silas umber from November 24th, 2017
Background on ~Silas umber's case
GetHuman: ~Silas umber - can you tell our other Facebook customers when your case took place?
~Silas umber: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Silas umber a list of common Facebook problems)
~Silas umber: "Merge Pages" was why I was trying to contact.
~Silas umber's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Silas umber: facebook has got to pick up their feet!*THIS IS AN IMPORTANT PROBLEM!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Silas umber: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Silas umber: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Silas umber: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Silas umber: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Silas umber taken from his Facebook customer service problem that occurred on November 18th, 2017.