Facebook: I say I waited ** minutes for a response but ac...
A Facebook customer review by GetHuman user ~Vila SpiderHawk from November 24th, 2017
Background on ~Vila SpiderHawk's case
GetHuman: ~Vila SpiderHawk - can you tell our other Facebook customers when your case took place?
~Vila SpiderHawk: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Vila SpiderHawk a list of common Facebook problems)
~Vila SpiderHawk: "Delete Account" was why I was trying to contact.
~Vila SpiderHawk's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vila SpiderHawk: I say I waited ** minutes for a response but actually I've been waiting days. Suddenly I can no longer log into facebook because my name, which I've been using there for years, now violates their rules. I tried calling for help. They no longer offer telephone support. I tried emailing for help. They no longer support that email address. The only way I can get help is to log in, which, of course, I cannot do.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Vila SpiderHawk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vila SpiderHawk: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Vila SpiderHawk: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Vila SpiderHawk: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vila SpiderHawk taken from his Facebook customer service problem that occurred on November 17th, 2017.