Facebook: FB blocked my account. Yesterday I let the lapt...

A Facebook customer review by GetHuman user ~maiazum from November 24th, 2017

Background on ~maiazum's case

GetHuman: ~maiazum - can you tell our other Facebook customers when your case took place?
~maiazum: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
~maiazum: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~maiazum a list of common Facebook problems)
~maiazum: "Reset Password" was why I was trying to contact.

~maiazum's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maiazum: FB blocked my account. Yesterday I let the laptop online at home, and when I came home my FB account was logged out. I tried to log in but there was a window where Facebook asked my first and last name and my ID card to send them. I didn't want to give these and I tried to skip but the window came always back. Than I gave what they wanted and than they blocked my account. I got mail from them that they blocked the account because they think I don't use my real name???!!! I wrote to that email address that I want my account back but no answer....Maybe it's a virus or someone tries to get ID cards for cheating. I read that there are other people who are also blocked by FB and with this same **** I wrote to Mr Zuckerberg here, maybe he will answer me.*I lost every photos from the last *-* years what I loaded up here. My pc is broken a week ago so I lost all my photos.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~maiazum: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maiazum: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~maiazum: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~maiazum: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maiazum taken from his Facebook customer service problem that occurred on November 17th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~maiazum's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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