Facebook: I wanna know how long its gonna take to process...
A Facebook customer review by GetHuman user ~shari lynn from November 24th, 2017
Background on ~shari lynn's case
GetHuman: ~shari lynn - can you tell our other Facebook customers when your case took place?
~shari lynn: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~shari lynn a list of common Facebook problems)
~shari lynn: "Refund" was why I was trying to contact.
~shari lynn's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shari lynn: I wanna know how long its gonna take to process my documents? I want my FB back!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~shari lynn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shari lynn: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~shari lynn: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~shari lynn: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shari lynn taken from his Facebook customer service problem that occurred on November 17th, 2017.