Facebook: No words to express. Can't talk to anyone so w...

A Facebook customer review by GetHuman user ~susan blazier ducote from November 24th, 2017

Background on ~susan blazier ducote's case

GetHuman: ~susan blazier ducote - can you tell our other Facebook customers when your case took place?
~susan blazier ducote: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
~susan blazier ducote: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~susan blazier ducote a list of common Facebook problems)
~susan blazier ducote: "Technical support" was why I was trying to contact.

~susan blazier ducote's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan blazier ducote: No words to express. Can't talk to anyone so why put number
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~susan blazier ducote: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan blazier ducote: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~susan blazier ducote: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~susan blazier ducote: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan blazier ducote taken from his Facebook customer service problem that occurred on November 15th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~susan blazier ducote's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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