Facebook: I can not get acess to my account
A Facebook customer review by GetHuman user ~rena kessa from November 24th, 2017
Background on ~rena kessa's case
GetHuman: ~rena kessa - can you tell our other Facebook customers when your case took place?
~rena kessa: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~rena kessa a list of common Facebook problems)
~rena kessa: "Recover Hacked Account" was why I was trying to contact.
~rena kessa's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rena kessa: I can not get acess to my account
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~rena kessa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rena kessa: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~rena kessa: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~rena kessa: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rena kessa taken from his Facebook customer service problem that occurred on November 23rd, 2017.