Facebook: thats why i dont log in often,
A Facebook customer review by GetHuman user ~hoi panget from November 24th, 2017
Background on ~hoi panget's case
GetHuman: ~hoi panget - can you tell our other Facebook customers when your case took place?
~hoi panget: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~hoi panget a list of common Facebook problems)
~hoi panget: "Reset Password" was why I was trying to contact.
~hoi panget's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hoi panget: thats why i dont log in often,
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~hoi panget: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hoi panget: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~hoi panget: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~hoi panget: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hoi panget taken from his Facebook customer service problem that occurred on November 15th, 2017.