Customer Service
Phone Number & Contact Information Customer Q & A About GetHuman

Facebook: I am waiting for fb to restore my account. I ha...

A Facebook customer review by GetHuman user ~Julie Jpg (Kokoszka) from November 24th, 2017

Background on ~Julie Jpg (Kokoszka) 's case

GetHuman: ~Julie Jpg (Kokoszka) - can you tell our other Facebook customers when your case took place?

~Julie Jpg (Kokoszka) : Sure. It was middle of the night, on November 18th.

GetHuman: Did you reach out to Facebook, and if so, how?

~Julie Jpg (Kokoszka) : I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number

GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?

(Shows ~Julie Jpg (Kokoszka) a list of common Facebook problems)

~Julie Jpg (Kokoszka) : "Ads Account Issue" was why I was trying to contact.

~Julie Jpg (Kokoszka) 's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~Julie Jpg (Kokoszka) : I am waiting for fb to restore my account. I have sent in my picture ID to authenticate myself several times. This is one of several times I have written. I have not received any email confirming my ID or restoring my account. I would like someone to email me with information regarding my account. *Julie Kokoszka *L*****@***.com

GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?

~Julie Jpg (Kokoszka) : I'd give them a one out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~Julie Jpg (Kokoszka) : I'd give them a four out of five on communication.

GetHuman: And what about Facebook's ability to quickly and effectively address your problem?

~Julie Jpg (Kokoszka) : For that I would say one out of five.

GetHuman: And finally- any advice for other Facebook customers?

~Julie Jpg (Kokoszka) : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~Julie Jpg (Kokoszka) taken from his Facebook customer service problem that occurred on November 18th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

Facebook Reviews Facebook's Phone Number All Facebook contact info

~Julie Jpg (Kokoszka) 's Facebook Review

Difficulty of finding help

1 out of 5 stars

Quality of communication

4 out of 5 stars

Timeliness and professionalism

1 out of 5 stars

Overall customer service rating

2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

More Facebook Reviews

If you choose the customer service option on the automated system...Why can't a customer speak with a human being?**I need to tell so...I have not received an answer. My church is desperately needing t...yall are not worth a ****. NO CUSTOMER SERVICE. NO NOTHING. WORTH...it says the numbers ** hours * days a week but for some reason no...if some one would answer a phone i could prob get on my facebook...There's an answering machine say there's not I'm going to phone I...

Was this page helpful?Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!