Facebook: wauiting to call
A Facebook customer review by GetHuman user ~eddie gonzalez from November 24th, 2017
Background on ~eddie gonzalez's case
GetHuman: ~eddie gonzalez - can you tell our other Facebook customers when your case took place?
~eddie gonzalez: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~eddie gonzalez a list of common Facebook problems)
~eddie gonzalez: "Flagged Post" was why I was trying to contact.
~eddie gonzalez's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eddie gonzalez: wauiting to call
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~eddie gonzalez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eddie gonzalez: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~eddie gonzalez: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~eddie gonzalez: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eddie gonzalez taken from his Facebook customer service problem that occurred on November 19th, 2017.