Facebook: I can't log in for *days now they keepon saying...
A Facebook customer review by GetHuman user ~janice williams from November 24th, 2017
Background on ~janice williams's case
GetHuman: ~janice williams - can you tell our other Facebook customers when your case took place?
~janice williams: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~janice williams a list of common Facebook problems)
~janice williams: "Problem With a Page" was why I was trying to contact.
~janice williams's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janice williams: I can't log in for *days now they keepon saying contact service provider
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~janice williams: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janice williams: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~janice williams: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~janice williams: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janice williams taken from his Facebook customer service problem that occurred on November 16th, 2017.