Facebook: none
A Facebook customer review by GetHuman user ~Malcolm Martavis McCutcheon from November 24th, 2017
Background on ~Malcolm Martavis McCutcheon's case
GetHuman: ~Malcolm Martavis McCutcheon - can you tell our other Facebook customers when your case took place?
~Malcolm Martavis McCutcheon: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Malcolm Martavis McCutcheon a list of common Facebook problems)
~Malcolm Martavis McCutcheon: "Problem With a Page" was why I was trying to contact.
~Malcolm Martavis McCutcheon's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malcolm Martavis McCutcheon: none
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Malcolm Martavis McCutcheon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malcolm Martavis McCutcheon: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Malcolm Martavis McCutcheon: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Malcolm Martavis McCutcheon: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malcolm Martavis McCutcheon taken from his Facebook customer service problem that occurred on November 18th, 2017.