Facebook: They didn't tell you how can you take off your...
A Facebook customer review by GetHuman user ~Malia Tale from November 24th, 2017
Background on ~Malia Tale's case
GetHuman: ~Malia Tale - can you tell our other Facebook customers when your case took place?
~Malia Tale: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Malia Tale a list of common Facebook problems)
~Malia Tale: "Messenger problems" was why I was trying to contact.
~Malia Tale's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malia Tale: They didn't tell you how can you take off your phone number
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Malia Tale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malia Tale: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Malia Tale: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Malia Tale: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malia Tale taken from his Facebook customer service problem that occurred on November 15th, 2017.