Facebook: no puedo usar mi cuenta
A Facebook customer review by GetHuman user ~lore retamozo from November 24th, 2017
Background on ~lore retamozo's case
GetHuman: ~lore retamozo - can you tell our other Facebook customers when your case took place?
~lore retamozo: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~lore retamozo a list of common Facebook problems)
~lore retamozo: "Fraud" was why I was trying to contact.
~lore retamozo's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lore retamozo: no puedo usar mi cuenta
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~lore retamozo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lore retamozo: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~lore retamozo: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~lore retamozo: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lore retamozo taken from his Facebook customer service problem that occurred on November 15th, 2017.