Facebook: I need to talk to someone about my account and...
A Facebook customer review by GetHuman user ~Bri Kennebrew from November 24th, 2017
Background on ~Bri Kennebrew's case
GetHuman: ~Bri Kennebrew - can you tell our other Facebook customers when your case took place?
~Bri Kennebrew: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Bri Kennebrew a list of common Facebook problems)
~Bri Kennebrew: "Ads Account Issue" was why I was trying to contact.
~Bri Kennebrew's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bri Kennebrew: I need to talk to someone about my account and I couldn't reach anyone .
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Bri Kennebrew: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bri Kennebrew: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Bri Kennebrew: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Bri Kennebrew: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bri Kennebrew taken from his Facebook customer service problem that occurred on November 21st, 2017.