I tell facebook I can't remember my password...
A Facebook customer review by GetHuman user ~Do not know from November 25th, 2017
Background on ~Do not know's case
GetHuman: ~Do not know - can you tell our other Facebook customers when your case took place?
~Do not know: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Do not know a list of common Facebook problems)
~Do not know: "Flagged Post" was why I was trying to contact.
~Do not know's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do not know: I tell facebook I can't remember my password. They send me a code to enter to reset my password. When I put in the code, it says "invalid code". This has happened at least ** times. I give up! No more!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Do not know: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do not know: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Do not know: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Do not know: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Do not know taken from his Facebook customer service problem that occurred on November 16th, 2017.