Facebook: Dear costumer open to the my account
A Facebook customer review by GetHuman user ~Mohan Chodhary from November 25th, 2017
Background on ~Mohan Chodhary's case
GetHuman: ~Mohan Chodhary - can you tell our other Facebook customers when your case took place?
~Mohan Chodhary: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mohan Chodhary a list of common Facebook problems)
~Mohan Chodhary: "Reset Password" was why I was trying to contact.
~Mohan Chodhary's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mohan Chodhary: Dear costumer open to the my account
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mohan Chodhary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mohan Chodhary: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mohan Chodhary: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mohan Chodhary: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mohan Chodhary taken from his Facebook customer service problem that occurred on November 15th, 2017.