Facebook: I need immediate help for my favebook and youre...
A Facebook customer review by GetHuman user ~Cede McGregor from November 25th, 2017
Background on ~Cede McGregor's case
GetHuman: ~Cede McGregor - can you tell our other Facebook customers when your case took place?
~Cede McGregor: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Cede McGregor a list of common Facebook problems)
~Cede McGregor: "Refund" was why I was trying to contact.
~Cede McGregor's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cede McGregor: I need immediate help for my favebook and youre not offering it.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Cede McGregor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cede McGregor: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Cede McGregor: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Cede McGregor: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cede McGregor taken from his Facebook customer service problem that occurred on November 18th, 2017.