Facebook: I forgot my password and can't get in my page...
A Facebook customer review by GetHuman user ~Dawn Marie Sunshine from November 25th, 2017
Background on ~Dawn Marie Sunshine 's case
GetHuman: ~Dawn Marie Sunshine - can you tell our other Facebook customers when your case took place?
~Dawn Marie Sunshine : Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Dawn Marie Sunshine a list of common Facebook problems)
~Dawn Marie Sunshine : "Account hacked" was why I was trying to contact.
~Dawn Marie Sunshine 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dawn Marie Sunshine : I forgot my password and can't get in my page! Plz call or help!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Dawn Marie Sunshine : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dawn Marie Sunshine : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Dawn Marie Sunshine : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Dawn Marie Sunshine : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dawn Marie Sunshine taken from his Facebook customer service problem that occurred on November 17th, 2017.