Facebook: I have been deactivated * days ago and I only r...
A Facebook customer review by GetHuman user ~Tiekie Dodgen Badenhorst from November 25th, 2017
Background on ~Tiekie Dodgen Badenhorst's case
GetHuman: ~Tiekie Dodgen Badenhorst - can you tell our other Facebook customers when your case took place?
~Tiekie Dodgen Badenhorst: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tiekie Dodgen Badenhorst a list of common Facebook problems)
~Tiekie Dodgen Badenhorst: "Account hacked" was why I was trying to contact.
~Tiekie Dodgen Badenhorst's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tiekie Dodgen Badenhorst: I have been deactivated * days ago and I only received * emails in *** hours.According to this help in customer service it should be direct because of the ** hour service ????
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tiekie Dodgen Badenhorst: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tiekie Dodgen Badenhorst: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tiekie Dodgen Badenhorst: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tiekie Dodgen Badenhorst: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tiekie Dodgen Badenhorst taken from his Facebook customer service problem that occurred on November 23rd, 2017.