Facebook *****. They wanted my actual name all...
A Facebook customer review by GetHuman user ~Tumbleweed TW Steve from November 25th, 2017
Background on ~Tumbleweed TW Steve's case
GetHuman: ~Tumbleweed TW Steve - can you tell our other Facebook customers when your case took place?
~Tumbleweed TW Steve: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tumbleweed TW Steve a list of common Facebook problems)
~Tumbleweed TW Steve: "Recover account" was why I was trying to contact.
~Tumbleweed TW Steve's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tumbleweed TW Steve: Facebook *****. They wanted my actual name all of a sudden for some reason. Then they wanted documentation of proof it was me. How does one do that? THEN...they have NO phone support. ***** em. Takes uo too much time anyway.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tumbleweed TW Steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tumbleweed TW Steve: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tumbleweed TW Steve: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tumbleweed TW Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tumbleweed TW Steve taken from his Facebook customer service problem that occurred on November 15th, 2017.