Facebook: That's a **** shame people are usually having a...
A Facebook customer review by GetHuman user ~Nancy Faircloth Tew from November 25th, 2017
Background on ~Nancy Faircloth Tew's case
GetHuman: ~Nancy Faircloth Tew - can you tell our other Facebook customers when your case took place?
~Nancy Faircloth Tew: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Faircloth Tew a list of common Facebook problems)
~Nancy Faircloth Tew: "Reset Password" was why I was trying to contact.
~Nancy Faircloth Tew's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Faircloth Tew: That's a **** shame people are usually having a problem
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Nancy Faircloth Tew: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Faircloth Tew: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Nancy Faircloth Tew: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Nancy Faircloth Tew: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Faircloth Tew taken from his Facebook customer service problem that occurred on November 24th, 2017.