Facebook: I been email them for six days haven't got no r...
A Facebook customer review by GetHuman user ~Claudette whiteside from November 26th, 2017
Background on ~Claudette whiteside's case
GetHuman: ~Claudette whiteside - can you tell our other Facebook customers when your case took place?
~Claudette whiteside: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Claudette whiteside a list of common Facebook problems)
~Claudette whiteside: "Messenger problems" was why I was trying to contact.
~Claudette whiteside's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claudette whiteside: I been email them for six days haven't got no response back form them about my Facebook page I sent them all the IMFORMATION that ask for still no response
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Claudette whiteside: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claudette whiteside: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Claudette whiteside: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Claudette whiteside: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claudette whiteside taken from his Facebook customer service problem that occurred on November 16th, 2017.