Facebook: Really sad customer service **** you face book...
A Facebook customer review by GetHuman user ~Brian locke old school 64 from November 26th, 2017
Background on ~Brian locke old school 64's case
GetHuman: ~Brian locke old school 64 - can you tell our other Facebook customers when your case took place?
~Brian locke old school 64: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian locke old school 64 a list of common Facebook problems)
~Brian locke old school 64: "Problem With a Page" was why I was trying to contact.
~Brian locke old school 64's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian locke old school 64: Really sad customer service **** you face book I'm going to twitter
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Brian locke old school 64: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian locke old school 64: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Brian locke old school 64: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Brian locke old school 64: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian locke old school 64 taken from his Facebook customer service problem that occurred on November 23rd, 2017.