Facebook: ********
A Facebook customer review by GetHuman user ~Christine denise petty from November 26th, 2017
Background on ~Christine denise petty's case
GetHuman: ~Christine denise petty - can you tell our other Facebook customers when your case took place?
~Christine denise petty: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Christine denise petty a list of common Facebook problems)
~Christine denise petty: "Account hacked" was why I was trying to contact.
~Christine denise petty's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christine denise petty: ********
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Christine denise petty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christine denise petty: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Christine denise petty: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Christine denise petty: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christine denise petty taken from his Facebook customer service problem that occurred on November 23rd, 2017.