Facebook: They did not reply and it has been a week since...
A Facebook customer review by GetHuman user ~Faith Vontese Monique Connoll from November 26th, 2017
Background on ~Faith Vontese Monique Connoll's case
GetHuman: ~Faith Vontese Monique Connoll - can you tell our other Facebook customers when your case took place?
~Faith Vontese Monique Connoll: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Faith Vontese Monique Connoll a list of common Facebook problems)
~Faith Vontese Monique Connoll: "Messenger problems" was why I was trying to contact.
~Faith Vontese Monique Connoll's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Faith Vontese Monique Connoll: They did not reply and it has been a week since my account has been suspended
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Faith Vontese Monique Connoll: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Faith Vontese Monique Connoll: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Faith Vontese Monique Connoll: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Faith Vontese Monique Connoll: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Faith Vontese Monique Connoll taken from his Facebook customer service problem that occurred on November 22nd, 2017.