Facebook: Not open for phone call even tho it said ****
A Facebook customer review by GetHuman user ~Margaret Elizabeth Goodman from November 26th, 2017
Background on ~Margaret Elizabeth Goodman's case
GetHuman: ~Margaret Elizabeth Goodman - can you tell our other Facebook customers when your case took place?
~Margaret Elizabeth Goodman: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Margaret Elizabeth Goodman a list of common Facebook problems)
~Margaret Elizabeth Goodman: "Technical support" was why I was trying to contact.
~Margaret Elizabeth Goodman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margaret Elizabeth Goodman: Not open for phone call even tho it said ****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Margaret Elizabeth Goodman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margaret Elizabeth Goodman: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Margaret Elizabeth Goodman: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Margaret Elizabeth Goodman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Margaret Elizabeth Goodman taken from his Facebook customer service problem that occurred on November 20th, 2017.