Facebook: Kindly help me delete a pornographic video on m...

A Facebook customer review by GetHuman user ~Winnie Wintez Otieno from November 27th, 2017

Background on ~Winnie Wintez Otieno's case

GetHuman: ~Winnie Wintez Otieno - can you tell our other Facebook customers when your case took place?
~Winnie Wintez Otieno: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
~Winnie Wintez Otieno: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Winnie Wintez Otieno a list of common Facebook problems)
~Winnie Wintez Otieno: "Merge Pages" was why I was trying to contact.

~Winnie Wintez Otieno's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Winnie Wintez Otieno: Kindly help me delete a pornographic video on my wall and also my sisters wall. Am winnie wintez Otieno and my sister is Shazzy Junior
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Winnie Wintez Otieno: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Winnie Wintez Otieno: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Winnie Wintez Otieno: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Winnie Wintez Otieno: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Winnie Wintez Otieno taken from his Facebook customer service problem that occurred on November 23rd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Winnie Wintez Otieno's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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