Facebook: Automated response directing me to help center...
A Facebook customer review by GetHuman user ~tamarareilly, lmft, EMDR certi from November 27th, 2017
Background on ~tamarareilly, lmft, EMDR certi's case
GetHuman: ~tamarareilly, lmft, EMDR certi - can you tell our other Facebook customers when your case took place?
~tamarareilly, lmft, EMDR certi: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~tamarareilly, lmft, EMDR certi a list of common Facebook problems)
~tamarareilly, lmft, EMDR certi: "Technical support" was why I was trying to contact.
~tamarareilly, lmft, EMDR certi's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tamarareilly, lmft, EMDR certi: Automated response directing me to help center page. Help Center Page IS NO HELP!!!!!!!!!!!!! other options are needed to cover the myriad of login issues that occur beyond a lost password.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~tamarareilly, lmft, EMDR certi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tamarareilly, lmft, EMDR certi: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~tamarareilly, lmft, EMDR certi: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~tamarareilly, lmft, EMDR certi: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tamarareilly, lmft, EMDR certi taken from his Facebook customer service problem that occurred on November 25th, 2017.