Facebook: I'm having issues with someone posting slander...
A Facebook customer review by GetHuman user ~Latisha Duncan from November 27th, 2017
Background on ~Latisha Duncan's case
GetHuman: ~Latisha Duncan - can you tell our other Facebook customers when your case took place?
~Latisha Duncan: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Latisha Duncan a list of common Facebook problems)
~Latisha Duncan: "Reset Password" was why I was trying to contact.
~Latisha Duncan's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Latisha Duncan: I'm having issues with someone posting slander about me
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Latisha Duncan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Latisha Duncan: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Latisha Duncan: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Latisha Duncan: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Latisha Duncan taken from his Facebook customer service problem that occurred on November 25th, 2017.