Facebook: Trying to get a conformation code to confirm my...
A Facebook customer review by GetHuman user ~Joo Joo Boylan from November 27th, 2017
Background on ~Joo Joo Boylan 's case
GetHuman: ~Joo Joo Boylan - can you tell our other Facebook customers when your case took place?
~Joo Joo Boylan : Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Joo Joo Boylan a list of common Facebook problems)
~Joo Joo Boylan : "Recover Hacked Account" was why I was trying to contact.
~Joo Joo Boylan 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joo Joo Boylan : Trying to get a conformation code to confirm my number but can't get it for some reason please help
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Joo Joo Boylan : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joo Joo Boylan : I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Joo Joo Boylan : For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Joo Joo Boylan : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joo Joo Boylan taken from his Facebook customer service problem that occurred on November 23rd, 2017.