Facebook: Trying to contact re my verification code for...
A Facebook customer review by GetHuman user ~Rosina Lonsdale - Cormier from November 27th, 2017
Background on ~Rosina Lonsdale - Cormier's case
GetHuman: ~Rosina Lonsdale - Cormier - can you tell our other Facebook customers when your case took place?
~Rosina Lonsdale - Cormier: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rosina Lonsdale - Cormier a list of common Facebook problems)
~Rosina Lonsdale - Cormier: "Ads Account Issue" was why I was trying to contact.
~Rosina Lonsdale - Cormier's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rosina Lonsdale - Cormier: Trying to contact re my verification code for ** days now
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rosina Lonsdale - Cormier: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rosina Lonsdale - Cormier: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rosina Lonsdale - Cormier: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rosina Lonsdale - Cormier: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rosina Lonsdale - Cormier taken from his Facebook customer service problem that occurred on November 19th, 2017.