Facebook: need help, but no money, my credit card is dow...
A Facebook customer review by GetHuman user ~pamela powell from November 27th, 2017
Background on ~pamela powell's case
GetHuman: ~pamela powell - can you tell our other Facebook customers when your case took place?
~pamela powell: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~pamela powell a list of common Facebook problems)
~pamela powell: "Recover Disabled Account" was why I was trying to contact.
~pamela powell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pamela powell: need help, but no money, my credit card is down at this time
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~pamela powell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pamela powell: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~pamela powell: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~pamela powell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pamela powell taken from his Facebook customer service problem that occurred on November 22nd, 2017.