Facebook: THEY WON'T EVEN TAKE CUSTOMER SUPPORT SERVICE P...
A Facebook customer review by GetHuman user ~Bette Henson Swinney from November 1st, 2017
Background on ~Bette Henson Swinney's case
GetHuman: ~Bette Henson Swinney - can you tell our other Facebook customers when your case took place?
~Bette Henson Swinney: Yup. It was morning, on October 30th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Bette Henson Swinney a list of common Facebook problems)
~Bette Henson Swinney: "Problem With a Page" was why I was trying to contact.
~Bette Henson Swinney's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bette Henson Swinney: THEY WON'T EVEN TAKE CUSTOMER SUPPORT SERVICE PHONE CALLS. THIS PLACE ***** BIG TIME. I WENT TO BUY FARMVILLE CASH AND WOUND UP WITH FACEBOOK CREDITS? I DON'T THINK SO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GIVE ME MY FARMVILLE CASH, WHICH IS WHAT I PAID FOR AND STOP TRYING TO FORCE FACEBOOK CREDITS DOWN PEOPLE'S THROATS!!!!!!!!!!!!!!!!!!! OR GIVE ME MY MONEY BACK NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Bette Henson Swinney: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bette Henson Swinney: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Bette Henson Swinney: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Bette Henson Swinney: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bette Henson Swinney taken from his Facebook customer service problem that occurred on October 30th, 2017.