FairPoint Communications: on hold for over an hour and still can't get th...
A FairPoint Communications customer review by GetHuman user ~Pissed OFF Customer from November 24th, 2017
Background on ~Pissed OFF Customer's case
GetHuman: ~Pissed OFF Customer - can you tell our other FairPoint Communications customers when your case took place?
~Pissed OFF Customer: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed OFF Customer a list of common FairPoint Communications problems)
~Pissed OFF Customer: "Cancel service" was why I was trying to call.
~Pissed OFF Customer's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed OFF Customer: on hold for over an hour and still can't get through to anyone....
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~Pissed OFF Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed OFF Customer: I'd give them a five out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~Pissed OFF Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~Pissed OFF Customer: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed OFF Customer taken from his FairPoint Communications customer service problem that occurred on November 16th, 2017.