FairPoint Communications: Got hung up on twice. just trying to make a pay...
A FairPoint Communications customer review by GetHuman user ~dave noodle from November 27th, 2017
Background on ~dave noodle's case
GetHuman: ~dave noodle - can you tell our other FairPoint Communications customers when your case took place?
~dave noodle: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~dave noodle a list of common FairPoint Communications problems)
~dave noodle: "Overcharge/Strange charge" was why I was trying to call.
~dave noodle's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dave noodle: Got hung up on twice. just trying to make a payment. Crazy how useless they are.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~dave noodle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dave noodle: I'd give them a one out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~dave noodle: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~dave noodle: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dave noodle taken from his FairPoint Communications customer service problem that occurred on November 19th, 2017.