Family Mobile: Trying to cancel service for son in Thiland, th...
A Family Mobile customer review by GetHuman user ~Farmer Brown from November 23rd, 2017
Background on ~Farmer Brown's case
GetHuman: ~Farmer Brown - can you tell our other Family Mobile customers when your case took place?
~Farmer Brown: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Farmer Brown a list of common Family Mobile problems)
~Farmer Brown: "Account issue" was why I was trying to call.
~Farmer Brown's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Farmer Brown: Trying to cancel service for son in Thiland, they said to have him email them and they would send him a one time pin number to cancel account from Thiland. His phone does not work there. He did not get a pin number, customer service at that number was a joke. Even plugging in last * numbers of social security , and was told that was not the right * numbers. We have been trying to cancel since first of Aug. No one will help it's just sorry, without a pin number we can't help you. They just don't get it, we do not have a pin number. My son and I are both pulling our hair out. So I told the foreign stupid customer service guy when a bill came next, I was going to write deceased on envelope and put it back in mail box. If you want to hyper ventilate try that number. Comsumers report said to go to bottom of web site for corporate contacts, but even googling you cannot get thru to higher ups to solve problem.
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Farmer Brown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Farmer Brown: I'd give them a three out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Farmer Brown: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Farmer Brown: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Farmer Brown taken from his Family Mobile customer service problem that occurred on November 15th, 2017.