Family Mobile: his is the worst service i have ever used!
A Family Mobile customer review by GetHuman user ~patricia shearouse from November 24th, 2017
Background on ~patricia shearouse's case
GetHuman: ~patricia shearouse - can you tell our other Family Mobile customers when your case took place?
~patricia shearouse: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia shearouse a list of common Family Mobile problems)
~patricia shearouse: "Billing issue" was why I was trying to call.
~patricia shearouse's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia shearouse: his is the worst service i have ever used!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~patricia shearouse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia shearouse: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~patricia shearouse: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~patricia shearouse: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patricia shearouse taken from his Family Mobile customer service problem that occurred on November 18th, 2017.