Family mobile doesn't know the meaning of custo...
A Family Mobile customer review by GetHuman user ~Debra Hill from November 27th, 2017
Background on ~Debra Hill's case
GetHuman: ~Debra Hill - can you tell our other Family Mobile customers when your case took place?
~Debra Hill: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Debra Hill a list of common Family Mobile problems)
~Debra Hill: "Change or cancel service" was why I was trying to call.
~Debra Hill's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debra Hill: Family mobile doesn't know the meaning of customer service
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Debra Hill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debra Hill: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Debra Hill: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Debra Hill: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debra Hill taken from his Family Mobile customer service problem that occurred on November 21st, 2017.