Famous Footwear: stop sending text messages I must pay for them

A Famous Footwear customer review by GetHuman user ~anonymous from November 15th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Famous Footwear customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Famous Footwear, and if so, how?
~anonymous: I used the 888-869-1053 number I found for on the GetHuman Famous Footwear customer phone number page I was on: Famous Footwear Customer Service Phone Number
GetHuman: And which of these common Famous Footwear customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Famous Footwear problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.

~anonymous's review of Famous Footwear customer service

GetHuman: So how would you sum up your experience for GetHuman's Famous Footwear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: stop sending text messages I must pay for them
GetHuman: Let's quantify your experience contacting Famous Footwear. On a scale of 1 to 5, how easy is it go get help on a Famous Footwear problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Famous Footwear's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Famous Footwear customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Famous Footwear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Famous Footwear customer service problem that occurred on November 11th, 2017.

Famous Footwear

5.00 of 5 stars | 9 reviews

~anonymous's Famous Footwear Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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