Fandango: THE WORST
A Fandango customer review by GetHuman user ~DAVE SEGREST from November 28th, 2017
Background on ~DAVE SEGREST's case
GetHuman: ~DAVE SEGREST - can you tell our other Fandango customers when your case took place?
~DAVE SEGREST: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~DAVE SEGREST a list of common Fandango problems)
~DAVE SEGREST: "Exchange Tickets" was why I was trying to call.
~DAVE SEGREST's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DAVE SEGREST: THE WORST
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~DAVE SEGREST: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DAVE SEGREST: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~DAVE SEGREST: For that I would say two out of five.
GetHuman: And finally- any advice for other Fandango customers?
~DAVE SEGREST: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DAVE SEGREST taken from his Fandango customer service problem that occurred on November 22nd, 2017.