Fast Lane (Massachusetts Ez-Pass) Customer Reviews

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Fast Lane (Massachusetts Ez-Pass) Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.1
OUT OF 5
RESPONSIVENESS
3.2
MINUTES - AVERAGE
OVERALL RATING
4.5
OUT OF 5


See how Fast Lane (Massachusetts Ez-Pass) has done over time on our Fast Lane (Massachusetts Ez-Pass) ratings page.
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Recent Fast Lane (Massachusetts Ez-Pass) Reviews 1 - 15 of 78

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 by Anonymous - from 1 day ago

Get Human's step by step definitely worked, I had spent 20 minutes on the phone trying to "get a human" without success. This was amazing!! Read full review ›
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 by Anonymous - from 5 days ago

Worked great! Was so frustrated trying to get through on my own...and then like 1-2-3...I had a human to speak with!!!! thank you! Read full review ›
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 by jonathan - from 5 days ago

You never get an option to get to a human being. You can do it accidentally, but they seem to have deliberately taken the voice option out Read full review ›
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 by MarshallG - from 5 days ago

Got to a human immediately with 3 then 9 then 2. Person was extremely helpful in finding my forgotten account number. Read full review ›
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 by walter - from 7 days ago

this was an outstanding experience...absolutely! Read full review ›
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 by mc2168 - from 14 days ago

When you can get to someone they are helpful...horrible work around system to not get a live person though Read full review ›
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 by rangerrick - from 14 days ago

too long to get through the messages and many number to press to speak to a live person. Read full review ›
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 by Anonymous - from 21 days ago

Never got a representative to speak too Read full review ›
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 by maisy - from 23 days ago

phone number never got me a human Read full review ›
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 by Anonymous - from 23 days ago

fast, professional, friendly, knowledgeable Read full review ›
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 by Anonymous - from 29 days ago

After they transfer me to the violation dept. no one pck up the phone, I waited for a long time, still no one pick up the phone. I then hung Read full review ›
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 by priest112 - from 1 mo ago

I called with a similar request for new adhesives. The woman who answered, Danielle, was super nice, went through my address and other info Read full review ›
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 by Linda - from 1 mo ago

Please send me 2 sticky things to attach my transponder. I have a new car. Linda A Hughes, Apt Q169, 2205 Wilbraham,MA. 01095 Read full review ›
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 by Anonymous - from 1 mo ago

Surprisingly pleasant for state employees Read full review ›
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 by Eileen - from 1 mo ago

Kara was patient and wonderfully helpful Read full review ›
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