Will never do business with fedex again they ca...

A FedEx customer review by GetHuman user ~wont do it again from November 26th, 2017

Background on ~wont do it again's case

GetHuman: ~wont do it again - can you tell our other FedEx customers when your case took place?
~wont do it again: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to FedEx, and if so, how?
~wont do it again: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~wont do it again a list of common FedEx problems)
~wont do it again: "Overcharge/Strange charge" was why I was trying to call.

~wont do it again's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wont do it again: Will never do business with fedex again they can not deliver as promised
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~wont do it again: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wont do it again: I'd give them a one out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~wont do it again: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~wont do it again: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wont do it again taken from his FedEx customer service problem that occurred on November 21st, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~wont do it again's FedEx Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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