FedLoan Servicing: The gentleman I spoke with was very helpful and...

A FedLoan Servicing customer review by GetHuman user GetHuman-249899 from November 21st, 2017

Background on GetHuman-249899's case

GetHuman: GetHuman-249899 - can you tell our other FedLoan Servicing customers when your case took place?
GetHuman-249899: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to FedLoan Servicing, and if so, how?
GetHuman-249899: I used the 800-699-2908 number I found for on the GetHuman FedLoan Servicing customer phone number page I was on: FedLoan Servicing Customer Service Phone Number
GetHuman: And which of these common FedLoan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-249899 a list of common FedLoan Servicing problems)
GetHuman-249899: "Change Plan" was why I was trying to call.

GetHuman-249899's review of FedLoan Servicing customer service

GetHuman: So how would you sum up your experience for GetHuman's FedLoan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-249899: The gentleman I spoke with was very helpful and courteous.
GetHuman: Let's quantify your experience contacting FedLoan Servicing. On a scale of 1 to 5, how easy is it go get help on a FedLoan Servicing problem?
GetHuman-249899: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-249899: I'd give them a four out of five on communication.
GetHuman: And what about FedLoan Servicing's ability to quickly and effectively address your problem?
GetHuman-249899: For that I would say five out of five.
GetHuman: And finally- any advice for other FedLoan Servicing customers?
GetHuman-249899: Call them early in the day or late. Don't forget any personal or account information you might need for FedLoan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-249899 taken from his FedLoan Servicing customer service problem that occurred on November 16th, 2017.

FedLoan Servicing

2.80 of 5 stars | 40 reviews

GetHuman-249899's FedLoan Servicing Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedLoan Servicing, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedLoan Servicing in any way.

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