Fingerhut: Hire workers to speak English and able to get c...
A Fingerhut customer review by GetHuman user ~still pissed off from November 22nd, 2017
Background on ~still pissed off's case
GetHuman: ~still pissed off - can you tell our other Fingerhut customers when your case took place?
~still pissed off: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~still pissed off a list of common Fingerhut problems)
~still pissed off: "Track order" was why I was trying to call.
~still pissed off's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~still pissed off: Hire workers to speak English and able to get customers the help they need and truly know the right department.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~still pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~still pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~still pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~still pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~still pissed off taken from his Fingerhut customer service problem that occurred on November 19th, 2017.