FirstEnergy Corp.: no response. placed on hold in a que and no on...
A FirstEnergy Corp. customer review by GetHuman user ~ralph viola from November 17th, 2017
Background on ~ralph viola's case
GetHuman: ~ralph viola - can you tell our other FirstEnergy Corp. customers when your case took place?
~ralph viola: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to FirstEnergy Corp., and if so, how?
GetHuman: And which of these common FirstEnergy Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~ralph viola a list of common FirstEnergy Corp. problems)
~ralph viola: "Change appointment" was why I was trying to call.
~ralph viola's review of FirstEnergy Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralph viola: no response. placed on hold in a que and no one ever answered
GetHuman: Let's quantify your experience contacting FirstEnergy Corp.. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy Corp. problem?
~ralph viola: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralph viola: I'd give them a three out of five on communication.
GetHuman: And what about FirstEnergy Corp.'s ability to quickly and effectively address your problem?
~ralph viola: For that I would say four out of five.
GetHuman: And finally- any advice for other FirstEnergy Corp. customers?
~ralph viola: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FirstEnergy Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralph viola taken from his FirstEnergy Corp. customer service problem that occurred on November 11th, 2017.