FirstEnergy Corp.: automated service connected to a phone that ran...

A FirstEnergy Corp. customer review by GetHuman user ~atgiblin from November 18th, 2017

Background on ~atgiblin's case

GetHuman: ~atgiblin - can you tell our other FirstEnergy Corp. customers when your case took place?
~atgiblin: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to FirstEnergy Corp., and if so, how?
~atgiblin: I used a phone number I found on the GetHuman FirstEnergy Corp. customer service contact info page: Contact FirstEnergy Corp. Customer Service
GetHuman: And which of these common FirstEnergy Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~atgiblin a list of common FirstEnergy Corp. problems)
~atgiblin: "Change appointment" was why I was trying to call.

~atgiblin's review of FirstEnergy Corp. customer service

GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~atgiblin: automated service connected to a phone that rang ** times without answer
GetHuman: Let's quantify your experience contacting FirstEnergy Corp.. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy Corp. problem?
~atgiblin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~atgiblin: I'd give them a four out of five on communication.
GetHuman: And what about FirstEnergy Corp.'s ability to quickly and effectively address your problem?
~atgiblin: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy Corp. customers?
~atgiblin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FirstEnergy Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~atgiblin taken from his FirstEnergy Corp. customer service problem that occurred on November 9th, 2017.

FirstEnergy Corp.

5.00 of 5 stars | 7 reviews

~atgiblin's FirstEnergy Corp. Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FirstEnergy Corp., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FirstEnergy Corp. in any way.

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