Fitbit: The wait was long but worth it. They are replac...

A Fitbit customer review by GetHuman user ~Riff Raff from November 21st, 2017

Background on ~Riff Raff's case

GetHuman: ~Riff Raff - can you tell our other Fitbit customers when your case took place?
~Riff Raff: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Riff Raff: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Riff Raff a list of common Fitbit problems)
~Riff Raff: "Return an Order" was why I was trying to call.

~Riff Raff's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Riff Raff: The wait was long but worth it. They are replacing a clip at no cost and the servicewoman was very helpful.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Riff Raff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Riff Raff: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Riff Raff: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Riff Raff: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Riff Raff taken from his Fitbit customer service problem that occurred on November 12th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Riff Raff's Fitbit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fitbit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fitbit in any way.

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