Fitbit: Amazing service
A Fitbit customer review by GetHuman user ~Fitbit user from November 23rd, 2017
Background on ~Fitbit user's case
GetHuman: ~Fitbit user - can you tell our other Fitbit customers when your case took place?
~Fitbit user: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Fitbit user a list of common Fitbit problems)
~Fitbit user: "Repairs" was why I was trying to call.
~Fitbit user's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fitbit user: Amazing service
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Fitbit user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fitbit user: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Fitbit user: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Fitbit user: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fitbit user taken from his Fitbit customer service problem that occurred on November 19th, 2017.