Fitbit's customer service is going down the tub...

A Fitbit customer review by GetHuman user ~ElaineBenes from November 23rd, 2017

Background on ~ElaineBenes's case

GetHuman: ~ElaineBenes - can you tell our other Fitbit customers when your case took place?
~ElaineBenes: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~ElaineBenes: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~ElaineBenes a list of common Fitbit problems)
~ElaineBenes: "Device Support" was why I was trying to call.

~ElaineBenes's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ElaineBenes: Fitbit's customer service is going down the tubes. I've had good luck in the past, but most recently called FIVE days ago and (after TWO calls) was finally promised a replacement tracker. Still waiting for responses to follow up emails and confirmation that any replacement has been sent. Emails are ignored. How long does fitbit expect one to wait?
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~ElaineBenes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ElaineBenes: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~ElaineBenes: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~ElaineBenes: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ElaineBenes taken from his Fitbit customer service problem that occurred on November 15th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~ElaineBenes's Fitbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fitbit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fitbit in any way.

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